Question 1

Why do you use a tiered pricing system?

Accepted Answer

Healthcare is not one-size-fits-all, and neither are our financial realities. Our tiered pricing model helps make care more accessible by allowing patients to choose the rate that best reflects their circumstances. Those who are able to contribute more help create access for those who need a lower-cost option, helping us build a practice rooted in trust, equity, and community care.

All patients receive the same quality of care regardless of the tier selected. We trust patients to choose the rate that feels both sustainable and honest for their situation.

For patients experiencing financial hardship or those who anticipate needing more frequent visits, such as ongoing pelvic floor therapy, additional discounts or individualized arrangements can always be discussed directly with your provider. We never want cost to be the sole reason someone goes without care.

The goal is to keep pricing transparent, flexible, and rooted in community.

Question 2

Do you accept insurance?

Accepted Answer

Yes.  We currently accept the following plans:• Regence Blue Cross Blue Shield of Oregon• Oregon Health Plan (Care Oregon)• Heraya Health (Kaiser) Please verify your naturopathic benefits directly with your insurance company before your visit. We do not verify coverage on your behalf, and any costs not covered by your plan will be your financial responsibility.

Question 3

What's Included in the visit fee?

Accepted Answer

What is included depends on whether you are using our self-pay model or insurance-based care.

For self-pay patients, your visit fee supports more than just the time spent in the exam room. It allows us to provide longer appointments, increased access to your doctor, personalized treatment plans, care coordination, telemedicine options, transparent laboratory recommendations, supplement discounts, and comprehensive naturopathic primary care tailored to your needs.

For insurance-based visits, covered services are determined by your individual health plan. Some insurance companies limit appointment length, restrict coverage for naturopathic care, or do not cover services such as pelvic floor therapy, manual therapy, massage therapy, wellness programs, or certain functional medicine approaches. We strongly encourage patients to verify their benefits prior to their appointment.

Regardless of how you pay for care, our commitment remains the same: to provide thoughtful, individualized healthcare that aligns with your goals and values. While insurance can sometimes limit what services are covered or how care is delivered, we will always strive to help you access the care you need and discuss your options transparently.

Question 4

How do I schedule?

Accepted Answer

Both new and returning patients can request appointments through our online scheduler at andynd.com/schedule.

Simply select the appointment type that best fits your needs and choose an available time. New patient appointments are by request only and are reviewed and confirmed within three business days.

If you are scheduling for a child or dependent, please use the patient's name and date of birth along with the guardian's contact information.

If you have questions about which appointment type is right for you, please contact us and we'll be happy to help! 503-841-2630

Question 5

What is the cancellation policy?

Accepted Answer

At least 48 hours’ notice is required to cancel or reschedule an appointment. Appointments canceled with less than 48 hours’ notice, or missed without notice, may be subject to a $75 late cancellation fee. This fee is not covered by insurance.This policy helps protect appointment availability and supports the sustainability of a small practice.Please call  971-366-3308 to cancel or change an existing appointment or send a message through your secure Charm Patient Portal.

Question 6

Who is Dr. Andy Turner, ND

Accepted Answer

Dr. Andy Turner is a licensed naturopathic doctor in Portland, Oregon, offering integrative, relationship-centered primary care. Her work focuses on hormone health, pelvic floor therapy, and whole-person care that blends natural medicine with evidence-informed practice.

She is trained in Integrative Pelvic Floor Therapy and brings a background in yoga, somatic work, and herbal medicine into her clinical approach. Dr. Turner is committed to equity-based care and is building a Community Supported Direct Care model rooted in transparency, sustainability, and collective wellbeing.

Her practice centers on long-term partnership, thoughtful medicine, and care that addresses root causes, not just symptoms.

Andy Turner, ND

Naturopathic Doctor for Women and Families in Portland, Oregon

Healing that honors you

Services

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Frequently asked questions

Why do you use a tiered pricing system?

Do you accept insurance?

What's Included in the visit fee?

How do I schedule?

What is the cancellation policy?

Who is Dr. Andy Turner, ND

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